BUYING AQUA LUNG DIVE GEAR

Q: Where can I buy Aqua Lung dive gear?
Aqua Lung dive gear is only available through Authorized Aqua Lung Dealers and online through the Aqua Lung Store. You can find a dealer near you by using the Dealer Locator function on this website.

Q: Why should you buy from an authorized dealer?
IMPORTANT NOTICE ABOUT MAIL ORDER AND INTERNET SALES OF OUR PRODUCTS

Please be aware that not every business that advertises and sells Aqua Lung branded products is an Authorized Aqua Lung Dealer.Retailers that offer to sell and ship Aqua Lung or affiliate branded life support products by mail in response to mail, telephone, or Internet orders ARE NOT AUTHORIZED AQUA LUNG AMERICA DEALERS. See Internet and Mail Order

Q: Do I have to purchase Aqua Lung equipment from an Authorized Dealer?
Yes, for more information regarding this please see the Important Notice about mail order and internet sales of our products.

Q: Is Leisure Pro or Leisurepro.com an authorized Aqua Lung dealer?
No. Leisure Pro is not an authorized Aqua Lung dealer nor do we sell Aqua Lung, Sea Quest, Suunto or Apeks branded products to Leisure Pro. See www.aqualung.com/leisurepro

Q: What is the best way to determine equipment size and fit?
Aqua Lung provides wetsuit size charts and BC size charts on this website to assist with getting the proper fit. Due to body shape variations, it is recommended that the item be tried on at your local Aqua Lung Dealer before making your final purchase

Q: Where is the serial number on my Aqua Lung dive gear?
Depending on the product the serial number could be in a variety of places. An explanation of serial number locations is available in the Warranty and Registration section of this website.

Q: How do I register my new dive equipment?
The most efficient way to register your product is via our online Product Registration on this website. Product Registration can be found under the “support” button at the top menu. On occasion there may be special offers available for the registered product, that are available only through Online Product Registration. If you are not able to register your product online, Mail in Product Registration is also available. When you purchase a regulator, alternate air source, buoyancy compensator, or dive computer from an Authorized Aqua Lung America Dealer, you will find a Product Registration Card in the box. Please fill out this card and mail it in within 15 days from the date of purchase.

Q: What is the warranty for my new Aqua Lung dive gear?
The warranty varies depending on the type of gear you purchased. Go to the Warranty and Registration section of this website for further information.

Q: What is the Free Parts for Life Program?
Go to the Warranty and Registration section of this website for further information regarding Free Parts for Life Program.

Q: Why does my Vyper Air computer display the word “FAIL” in the lower left corner?
First, take comfort in the fact that the computer itself has not failed, rather, the link with the transmitter has failed. In most cases it can easily be remedied.

1. The wrist unit may be out of range. If this happens, the unit will display "FAIL" and last know tank pressure. Once it is back within range it will display PSI again. The range is approximately 3-4 ft.
2. "FAIL" will be displayed if there is no cylinder pressure change for 1 minute. If there is no cylinder pressure change after 5 minutes, the display will be "FAIL and - - - -" alternately. To get the PSI reading back, just purge the line or breathe off of 2nd stage.
3. Perhaps the “CODE” has been changed on Transmitter. This can happen if the cylinder has been shut down, the regulator purged, and then the cylinder turned back on rapidly. If the code has been changed in the transmitter then it will not link up to wrist unit until the wrist unit has been manually cleared to receive a new code.
   To clear the CODE in the wrist unit, go through AIR DIVE SETTINGS by pressing and holding the lower left button for two seconds. Using the bottom right button, scroll to “Tank Pressure” and select it by pressing the “SELECT” (upper left) button. Select “ON” and the next screen will display the code. Highlight “Clear” and select it. Press “MODE” (right upper) button and try linking the transmitter again.
4. It is possible that the battery in the transmitter may be dead, or that the transmitter is flooded. In either of these situations, return your transmitter to your authorized Aqua Lung dealer. They will be able to change the battery for you or send it back to Aqua Lung in case of flood.
   

**All this information is also located in the users manual, pgs 19-20**

Q: Who can service my Monitor 2+ or 3 dive computers?
Aqua Lung is no longer servicing Monitor 2+ or 3 series of dive computers. We have an agreement with Uwatec (The original manufacturer) to service those units. You can contact them at 800-467-2822.

Q: Who can service my Suunto dive computer?
Your local Aqua Lung dealer can perform basic service on your computer.
There are two Suunto Repair Facilities available to you for basic to more advanced computer repairs.